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     Terms and Conditions

 

 

 

 

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Terms & Conditions

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Any order placed with Paper Magic is deemed to constitute
acceptance of the following terms and conditions.

 

All prices given are valid for 6 weeks from date of issue,
but may be subject to changes due to cost of raw materials. 


All prices include GST

(unless stated)

 

Ownership

All clients understand that their product may be used from time to time in featured advertising, displays or website pages for Paper Magic. Paper Magic agrees to take all reasonable steps to ensure private contact details (i.e. phone numbers, postal and email addresses) are not displayed. All clients must give notice in writing if they do not accept these terms.

 

All designs on this website are owned by Paper Magic and are not to be reproduced without our written consent.

 

Payment

A non-refundable deposit of $50.00 will be required before any design work commences.  Deposits will only be applicable to the order for which they are paid.  Any subsequent orders involving new design time (ie. Thank you cards) will require their own deposit before work commences.

The balance of a completed order is payable by direct credit when the final proof document is signed. Production of your order will not commence until the balance has been paid in full.

All invoices will have our account details on them.

Payment types accepted: direct credit, bank deposit, cash or cheque.  In the case of cheques, goods will not be shipped or be available for pick up until the funds have cleared.

 

If the assistance of a debt collection agency is required in order to collect any outstanding payments owed to Paper Magic by the client, the client is liable for any costs incurred during this process.

 

Colours

Please be aware that every computer screen is calibrated differently and colours will appear different on different screens.  Lighting will also effect the appearance of some colours and samples should be checked under natural light.  Many factors may effect the final printed colours (such as humidity and temperature at the time of printing) and while we keep a master swatch of our standard colours for comparison at production they may vary on the final product. In some cases we may ask for a sample to be sent back to us for comparison at production.

 

Guest lists and other information (weddings only)

Please ensure that all information, including invitation wording, guest lists and seating plan, are double checked and correct before sending to Paper Magic. It is suggested you discuss the wording thoroughly with any interested parties including the bride, groom and parents before submitting it to us to work on the first draft. If the first wording sent is your final settled upon and checked version it may save you on additional change costs.


Organising guest information: Paper Magic will provide templates in Excel or Word for guest lists and seating plans. These templates have been set up to interact with Paper Magicís software. If you would like to use your own template there will be an addition cost involved charged on a job-by-job basis.

 

If you have the guest names printed onto the invitations it is suggested that you also order a few blank invitations with a dotted line. Then if you decide to invite someone else or if you want to replace an invitation that has been lost in the post you will be able to write in the names. The number of extras ordered varies but the average would be 4-6. Please let us know at the time of sending your guest list how many extras you would like.

 

If you need to have a few more invitations printed after your job has been completed this is possible, but there would be a minimum number dependent on your invitation style and a small
surcharge of $25.00
.

 

Paper Magic does not check guest lists for spelling or any other errors. In some cases
the data may be adjusted to better fit the space available on address labels, but we do not
cross-reference or spell check.


Drafts, Proofing and Errors

All prices unless otherwise stated include a first draft plus up to 2 revisions. Change requests over and above this are charged at $25 per half hour or part there of (so min charge will be $25.00). 
 

Once you have approved your digital mock up, a proof and order confirmation document will be emailed to you. Please check your proof carefully. Once you have signed and returned the proof document, you agree that you have proofed and edited your design correctly, verified your information and authorised printing.


Changes after the writing of the proof will incur a charge of $10.00 per individual change. To save you any possible extra costs we recommend checking your wording before sending it to Paper Magic and then carefully check over the emailed digital mock ups before getting to the proofing stage.

 

Paper Magic accepts no responsibility for any errors after approval of a written or emailed proof has been given by the client. Once approved, printing may proceed immediately. If a reprint is required for any reason, there will be charges for this that will be advised at the time.

 

Upon Receiving Your Order

As soon as you receive your order please check that it is correct and complete.  All orders are doubled checked before dispatch to ensure that no mistakes were made, however, in the rare event that something slips through, the sooner we know about an issue the better chance we will have to get it corrected before time becomes a prohibitive factor.

 

We will rectify any mistakes made by Paper Magic at our expense only if they are reported within 7 days of receiving your order. Any damaged goods must be returned to us before we can replace the stock.  We recommend checking your order within this timeframe and reporting any mistakes to us. Orders will be considered correct and completed after this time period has passed.

Click here for a printable PDF version of the T&C above

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